Do you have a passion for delivering unforgettable guest experiences? Are you an experienced manager who thrives in fast-paced, high-energy environments? If you’re a customer-focused leader with sharp operational skills, we want you to join our client’s dynamic team!
About the Role
As a Hospitality Department Manager at our client’s renowned entertainment venue, you’ll lead a motivated team and oversee daily operations to ensure exceptional service and a safe, seamless guest experience. Reporting to senior management, you’ll play a vital role in maintaining the venue’s reputation for excellence.
Salary: Up to $90,000 + superannuation
Location: Vibrant, fast-paced entertainment venue
Opportunities for Growth: Career progression in an exciting, supportive industry
Key Responsibilities
- Lead & Motivate: Train, inspire, and support your team to deliver outstanding guest experiences.
- Operational Oversight: Manage daily operations, acting as Duty Manager to ensure smooth service delivery.
- Enhance Guest Experience: Proactively address guest needs and resolve issues with care and professionalism.
- Safety First: Enforce safety protocols and compliance with WHS policies.
- Strategic Collaboration: Work with other managers to elevate service standards.
- Monitor Performance: Track key metrics, prepare reports, and optimize departmental efficiency.
- Stay Innovative: Keep up with industry trends to maintain cutting-edge operations.
About You
- Experienced Leader: Proven managerial experience in hospitality, entertainment, or a similar fast-paced field.
- Customer-First Mindset: Passionate about guest satisfaction and service excellence.
- Strong Communicator: Able to connect with people at all levels and resolve challenges effectively.
- Organized & Adaptable: Detail-oriented and calm under pressure, ready for varied schedules (including evenings, weekends, and holidays).
- Visionary Motivator: Skilled at inspiring and driving team success.
Why Join Us?
- Competitive salary of up to $90,000 + superannuation.
- Opportunities for career growth in a dynamic and exciting industry.
- A supportive, creative environment where your leadership makes a real impact.
Take the next step in your career and apply now to lead, inspire, and create exceptional experiences!