Our clients prestigious club, situated in the heart of Melbourne CBD, serves as a vibrant hub for their members with diverse and dynamic offerings ranging from various-sized functions each week, an active member base, a sophisticated dining room, and an extensive food and beverage program. We are currently seeking a professional and dedicated Operations Manager – Steward to lead the hospitality team and elevate the member experience to new heights.
Key Responsibilities:
- Lead the hospitality team in delivering excellent service standards across all club operations.
- Coordinate events, manage effective use of spaces to ensure smooth operation of Club functions.
- Manage the maintenance, cleanliness, and efficiency of the club’s infrastructure including accommodation, equipment, and facilities. Ensure operational processes respect environmental and sustainability practices.
- Enforce adherence to all relevant legal requirements and safety regulations. Oversee the club’s security systems, emergency procedures, and maintain compliance with health and safety legislation.
- Foster a respectful and collaborative work environment, provide training, and ensure all team members meet the club’s high standards of professionalism, conduct and service.
- Work collaboratively as part of the Leadership to ensure alignment of activities and consistency of service standards and member experience.
Qualifications & Experience:
- Proven track record in hospitality or club management.
- Proven track record in leading a team of hospitality professionals.
- Proven ability to collaboratively problem-solving with strong decision-making skills.
- Experience in managing point of sale and hospitality management software.
- Strong budget management and financial accountability.
- Strong interpersonal skills with the capability to manage and develop a high performing team
- Relevant tertiary qualifications or equivalent experience in related fields.
- Competency in using Microsoft Office Suite and other relevant software.
- You must be an Australian permanent resident or Citizen to apply.
What’s on Offer:
- A unique opportunity to work within a supportive and inclusive environment that values continuous personal and professional development.
- Competitive remuneration package, with benefits including most weekends and public holidays off, and an extended break over the Christmas period.
- A chance to contribute to a prestigious institution with a vibrant community and a forward-looking approach.
How to Apply:
Click apply now with your CV, and cover letter outlining your experience and suitability for the role.
