We are recruiting for a Receptionist/Concierge where you’ll play a pivotal role in managing meeting rooms with professionalism while creating exceptional experiences for all visitors to the client floor. Your warm and professional demeanor, coupled with excellent customer service skills, will ensure that every guest receives a warm welcome and optimal support during their visit. This role demands a keen eye for detail, proactive anticipation of client needs, and seamless collaboration with various teams to ensure smooth operations.
This role is for a 12month period. the work week is 35 hours with shifts running from 10am to 630pm Monday to Friday
Your Key Responsibilities:
- Welcome and assist all staff and visitors courteously, professionally, and warmly upon their arrival.
- Provide information and assistance regarding meeting room bookings, escort clients to meeting rooms, and offer refreshments.
- Engage with clients professionally, seeking opportunities to enhance their experience.
- Cultivate strong relationships with team members and stakeholders.
- Ensure accurate data entry in the Visitor Management system.
- Manage bookings for client conference rooms, confirming catering and room requirements daily.
- Provide clear directions to visitors and staff regarding movement throughout the center and conference floors.
- Answer calls, take messages, and ensure timely delivery to the intended recipient.
- Maintain high standards of presentation in the concierge desk, client, and reception areas.
- Assist wait staff in maintaining tidiness in conference rooms.
- Coordinate with Audio Visual and Business Services teams to meet room setup requirements.
- Receive and notify appropriate personnel of hand-delivered envelopes promptly.
- Understand the firm’s services and current strategy.
- Collaborate with the Hospitality team to meet visitors’ needs and assist in the café as needed.
- Participate in projects as assigned.
- Provide relief services for Business Services and Hospitality teams during leave and overload periods.
Your Key Relationships:
- Clients and guests utilizing conference/function facilities.
- All Business Services staff, especially the Hospitality team.
- Partners and staff.
- Events team.
- Building management.
- Executive Assistants and Practice Assistants for catering needs.
Qualifications:
- Previous experience in a receptionist or concierge role preferred.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office suite.
- Attention to detail and problem-solving skills.
- Flexibility to work occasional evenings or weekends as needed.
